Privacy policy

This English version is a translation for convenience. In case of any discrepancy, the German version prevails.

Last updated: 16 October 2026. This policy applies to the website assist-living.com. It covers the processing of personal data when you visit the website and when you send us enquiries, not the operation of the Assist Living system itself.

1. Controller

SSI IT Consulting GmbH, Baslerstrasse 60, 8048 Zürich, Switzerland
Email: info@assist-living.com

2. What data we process and why

Visiting the website (hosting and server logs)

The website is hosted by Infomaniak Network SA in Switzerland. When you open a page, the server records technically necessary data: IP address, date and time, the page visited, browser type, operating system. Purpose: delivering the website, security and troubleshooting. The logs are only kept for as long as necessary for these purposes.

Contact form

Using the contact form, you send us your name, email address, subject, your message and, optionally, a phone number. Purpose: answering your enquiry, for example to prepare a pilot or a demo. Providing these details is voluntary; without the required details, we cannot process your enquiry.

The form is sent to a program on our web server. This program forwards the enquiry by email to our mailbox. We do not include your IP address in the email. To protect against misuse, the web server stores an irreversible hash value of your IP address for a maximum of one hour in order to limit the number of enquiries.

Please do not send us any health data using the form.

Spam protection with Google reCAPTCHA

The form is protected against automated requests by Google reCAPTCHA. reCAPTCHA is only loaded when you activate the form; simply visiting the website does not create a connection to Google. After activation, Google receives, among other things, your IP address, information about your browser and device and your behaviour on the page, and may set cookies. Purpose: telling humans and programs apart. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Data may be transferred to Google LLC in the USA (see section 4). Google’s privacy policy (https://policies.google.com/privacy) and terms of service (https://policies.google.com/terms) apply.

If you do not want to use reCAPTCHA, please write to us directly at info@assist-living.com.

Contact by email

We use enquiries sent by email in order to answer them. We store enquiries for as long as necessary to process them and after that in line with the statutory retention periods.

Survey with Jotform

For our survey, we use questionnaires from the Jotform service of Jotform Inc., USA. The questionnaires and your answers are stored on Jotform servers in the European Union. The questionnaire is only loaded when you select a group on the survey page or in the pilot programme section of the home page. Before that, no connection to Jotform is made. After that, Jotform receives your IP address, information about your browser and device and your answers, and may set cookies. Purpose: evaluating the survey in order to develop Assist Living further. Taking part is voluntary. Jotform’s privacy policy (https://www.jotform.com/privacy/) applies.

Registration for the pilot programme

Using the registration form, you send us your first name, last name, email address, postcode and town, who you are registering for and, optionally, a phone number and a message. Purpose: contacting you as part of the pilot programme, based on your consent. As with the contact form, the details are forwarded by email to our mailbox. We do not include your IP address in the email. To protect against misuse, the web server stores an irreversible hash value of your IP address for a maximum of one hour. You can withdraw your consent at any time by sending an email to info@assist-living.com.

3. Cookies and similar technologies

The website itself does not use cookies or tracking and does not store any data in the browser on your device. No analytics services are used. Fonts are delivered from our own server. Only when you activate the contact form does Google reCAPTCHA load, and it may set cookies (see section 2). If you select a group on the survey page or in the pilot programme section of the home page, Jotform loads the questionnaire and may also set cookies. The video on the home page is stored on our own server; no data is transferred to third parties when you play it.

4. Disclosure abroad

Switzerland and the EU recognise each other as countries with an adequate level of data protection. With Google reCAPTCHA, a transfer to the USA is possible; Google LLC is certified under the Swiss-US and the EU-US Data Privacy Framework. With Jotform, the data is stored in the EU. Access by Jotform Inc. from the USA cannot be ruled out.

5. Your rights

You can request information about your data. You can also ask us to correct or delete it, to restrict its processing or to hand it over to you. You can object to processing. To do so, please contact info@assist-living.com. You can also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC). If the EU General Data Protection Regulation (GDPR) applies: the legal bases are steps prior to entering into a contract (Art. 6(1)(b) GDPR), your consent for the pilot registration (Art. 6(1)(a) GDPR) and our legitimate interest in operating the website securely and protecting it against spam (Art. 6(1)(f) GDPR); you can lodge a complaint with the competent supervisory authority.

6. Changes

We will update this policy if the website or the legal situation changes. The currently published version applies.